Terms of service

Welcome to Hazel and Hudson

Using our website means you agree to these Terms of Service, so please read them carefully. They set out your rights and responsibilities when you shop with us, and ours to you. Any questions can go to info@hazelandhudson.com.

Hazel and Hudson operates as the trading name of Lunbury LTD. These Terms of Service govern your access to and use of this website, referred to as the Site, which is owned and operated by Lunbury LTD, company number 16936968, 128 City Road, London, EC1V 2NX, United Kingdom. These terms apply to all services and merchandise available through our online platform.

Store Name: Hazel and Hudson
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: Unit 6, Westlink Business Park, Guide Street, Salford M50 2EW, United Kingdom
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@hazelandhudson.com

Hazel and Hudson offers this website on the condition that you accept these Terms of Service. Visiting the Site or using any of its services means you accept them.

Browsing our website does not require you to create an account. You may check out as a guest or create an account if you prefer.

Your Statutory Rights

Nothing in these Terms of Service reduces or excludes your rights as a consumer under the law of England and Wales. In particular, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full, and any provision below is read subject to those rights.

Customer Service Hours

Monday to Friday, 9:00 am to 6:00 pm (UK time) | Saturday and Sunday: Closed | We reply to enquiries within 24 hours.

From product questions to service concerns, we ensure you get proper attention and help.

Throughout the Site, references to we, us and our refer to Hazel and Hudson. Hazel and Hudson provides this website, including all information, tools and services accessible from it, contingent upon your acceptance of all terms, conditions, policies and notices set out here.

Our e-commerce platform is hosted by Shopify Inc., which provides the online infrastructure that enables us to offer our products and services to you.

Article 1. Online Store Terms

By accepting these Terms of Service, you confirm that you are at least 18 years of age, or that you have reached the age of majority in your country of residence and have given us permission to allow any of your minor dependents to use this Site.

You must not use our products for any illegal or unauthorised purpose, nor may you, while using the Service, violate any laws within your jurisdiction, including intellectual property laws.

You are prohibited from transmitting any worms, viruses or any code with destructive capabilities.

Any breach or violation of these Terms may result in termination of your access to our Services.

Article 2. General Conditions

We may decline service to anyone where we have reasonable grounds to do so, including suspected fraud or abuse.

You acknowledge that your content, excluding payment card information, may be transmitted unencrypted and may involve transmissions across various networks. Payment card information is always encrypted during network transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any component of the Service without our express written authorisation.

Headings in this agreement are only for convenience and do not limit or change these Terms.

Article 3. Accuracy, Completeness and Timeliness of Information

Product images are illustrative. Colours may vary with lighting and screens. That is not a manufacturing fault and is covered by our Return and Refund Policy.

The content on this Site is supplied for general informational purposes. Historical information is not current and is provided for your reference only.

Article 4. Modifications to the Service and Prices

Product prices may change without notice, but a price change never affects an order already placed.

We may modify or discontinue the Service, or any component of it, at any time without notice, save where such liability cannot be excluded by law.

Article 5. Products

Hazel and Hudson offers a small collection of cable-knit vests. Certain merchandise may be available exclusively online and in limited quantities, subject to return or exchange in accordance with our Return and Refund Policy.

Availability can change. If an item sells out after you order, we refund that item in full within 5 working days.

Article 6. Accuracy of Billing and Account Information

You agree to keep billing and delivery details accurate. We are not responsible for delays caused by an address you entered incorrectly.

Article 7. Optional Tools

Third-party tools such as Shop Pay are offered as-is. Their terms apply when you use them.

Article 8. Third-Party Links

We are not responsible for content or practices on sites we link to.

Article 9. User Comments, Feedback and Other Submissions

Comments you send us may be used to improve the shop. Please do not send anything unlawful or infringing.

Article 10. Personal Information

Your personal information is handled as described in our Privacy Policy.

Article 11. Errors, Inaccuracies and Omissions

Where a product is shown at an obviously wrong price, we may cancel the order and give you a refund in full, after contacting you first.

Article 12. Prohibited Uses

You may not use the shop for fraud, abuse, scraping that harms the service, or any unlawful purpose.

Article 13. Disclaimer of Warranties and Limitation of Liability

To the extent permitted by law, Lunbury LTD is not liable for delays caused by carriers, events outside our control, or loss that was not reasonably foreseeable. This does not affect liability we cannot legally exclude.

Article 14. Indemnification

If a claim arises from your misuse of the shop or a breach of these terms, you agree to indemnify us against it.

Article 15. Severability

If a court finds part of these terms unenforceable, the rest still applies.

Article 16. Termination

If you breach these terms we may end your access to the shop. Any orders already placed are still fulfilled or refunded under the Return and Refund Policy.

Article 17. Entire Agreement

These terms and the policies linked from this page form the whole agreement between you and us.

Article 18. Governing Law

These terms are governed by the law of England and Wales. If you live in Scotland you may bring proceedings in either Scotland or England and Wales. If you live in Northern Ireland you may bring proceedings in either Northern Ireland or England and Wales.

Article 19. Changes to Terms of Service

We may update these terms. The version on this page applies to new orders from the date it is posted.

Article 20. Contact Information

Questions about these terms: info@hazelandhudson.com.

Store Name: Hazel and Hudson
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: Unit 6, Westlink Business Park, Guide Street, Salford M50 2EW, United Kingdom
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@hazelandhudson.com