Shipping policy

When Will My Order Arrive?

Free tracked delivery on every order. No minimum. Packed with care so it reaches you in good shape.

Please allow 1 to 3 business days for us to process your order. Monday to Thursday orders are usually processed within one business day, and orders placed on a Friday evening or over the weekend can take a little longer.

After processing, delivery normally takes 6 to 11 working days depending on your address, which makes the total time from order to delivery typically 7 to 14 business days.

If you have a question about your delivery, our customer service team is happy to help.

Shipping Carriers

We work with trusted courier partners to ensure your order arrives safely and on time, including:

Royal Mail
Evri

The carrier used for your order will depend on your location and the most efficient delivery route available.

Following Your Delivery

As soon as your order is shipped you receive an email with its tracking number, which you can use on our Track Your Order page to see where your parcel is.

Tracking may take 24 to 48 hours to show its first update after you receive the number. That delay is normal and nothing to worry about.

What Delivery Costs

Every order delivered within the United Kingdom ships free, whatever you spend.

Delivery Area

Right now, we proudly serve customers across the United Kingdom only. That includes England, Scotland, Wales and Northern Ireland. We ship to residential addresses, business addresses and BFPO addresses. We cannot deliver to PO boxes.

Orders Sent in More Than One Parcel

When an order holds more than one item, the items can travel separately and arrive on different days with their own tracking numbers. This never costs you extra. If part of your order is still missing a few days after the first parcel, contact us and we will follow it up.

Things to Keep in Mind

Please be aware of the following:

Our delivery times are estimates, and courier disruption, weather or peak seasons beyond our control can affect them
Business days do not include weekends or UK bank holidays
Once your order has been shipped, we are unable to modify the delivery address. Please ensure your address details are correct before completing your order
Delays caused by incorrect address details given at checkout are not the responsibility of Meileah
A parcel waiting at a depot or collection point is normally held for 14 to 18 days before it goes back to the sender

Lost, Late or Damaged Parcels

Still waiting beyond the expected delivery time? Email info@hazelandhudson.com and we will raise it with our courier partner and get it resolved as quickly as possible.

Should the courier confirm a parcel as lost in transit, we send a replacement or refund you, at no extra cost. For a parcel that arrives damaged, a photo is enough for us to arrange a free replacement or full refund, and we cover any return postage.

When tracking says delivered and the parcel is not there, check with neighbours and around your property, since carriers occasionally leave parcels out of view. Still missing after 48 hours? Contact us and we will investigate with the carrier.

Prices and Duties

Prices are shown in pounds sterling and are the final amount you pay. As we only ship domestically, your order carries no customs charges or import duties.

Cancelling Before Dispatch

Need to cancel? It is free at any point before dispatch: email info@hazelandhudson.com with your order number and the subject line CANCEL ORDER. Once dispatched, an order cannot be recalled, but you can refuse the delivery or return it under our Return and Refund Policy.

Quick Summary

Processing time: 1 to 3 business days (Monday to Friday)
Delivery time: 6 to 11 working days (Monday to Friday)
Total estimated delivery: 7 to 14 business days
Shipping cost: Free on all orders
Tracking: Provided via email once shipped
Shipping area: the United Kingdom only

Contact

Questions about anything on this page? Email info@hazelandhudson.com and a member of our team will help.

Store Name: Meileah
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: Unit 6, Westlink Business Park, Guide Street, Salford M50 2EW, United Kingdom
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@hazelandhudson.com